What we migrate
Four layers. That is where the payroll is.
Every one of these is a process we have operated in our own group on a regulated platform. We do not migrate anything we have not operated.
From an incoming question to a useful answer.
- First-line support in the customer's language, with the account context already loaded
- Onboarding follow-up and document chasing
- Status questions, refunds and disputes routed by your rules
- Escalation to a person on the conditions you define, with the full trail
Resolution time · reopened cases · cost per request
Resolution time · reopened cases · cost per request
The person signs. The person stops doing the reading.
- KYC and KYB file review, document extraction and validation
- Sanctions and PEP screening triage
- Transaction-monitoring alert triage with a written rationale
- Information-request drafting and regulator-ready case files
Minutes per case · false-positive rate · cases closed per reviewer
Where errors cost money, and where automation pays back fastest.
- Cash-in and cash-out integrations with banking and payment rails
- Rate and spread logic, quote to settlement
- Settlement reconciliation, exception-only
- Treasury movements between accounts and rails
Unreconciled items · time to settle · manual touches per transaction
The layer that builds and runs the other three.
- Database upgrades and migrations, balance migrations between providers, automated build and deploy pipelines, monitoring
- Code, review, tests and documentation
- Integrations, APIs, platforms, apps and white-label modules
- Internal copilots over your own data
- Reporting finance actually trusts
Lead time to production · defects escaped · cost per change
Lead time to production · defects escaped · cost per change
Underneath all four: engineering.
Platforms, APIs, integrations, mobile and web apps, white-label modules. That is how the migration gets built, not a separate menu. Senior hours at international rates are available for teams who already know what they need.
Which of the four costs you most?
Start there. The diagnostic will tell you whether it is the right one.